Refund Policy

Refunds & Shipping

Refunds
Full refunds are available during the design approval stage only if you are not satisfied with your design.
If your order has already been printed following your design approval, refunds cannot be offered.
Contact us for further information on refunds at 231-203-1375 or tracy@primegraphicsdesign.com. 

Ownership of packages transferred to USPS/UPS/FEDEX becomes the buyer's responsibility. We are not accountable for lost, held, or damaged packages, mis-delivery errors via carrier, or incorrect shipping info. For issues related to shipping, please contact USPS/UPS/FEDEX. For valuable orders, we recommend purchasing insurance.
If a package is delayed or late in delivery, and USPS/UPS/FEDEX has accepted the package, the delivery speed is out of our control. If a domestic parcel has not been received within 21 days of shipping, please contact us.